Terms and Conditions of Use
Effective Date: 31 May 2026
Orion West Limited | Company No. 17251000 | Registered in England and Wales
1. Definitions
In these Terms, the following definitions apply:
- "Company" means Orion West Limited, a company registered in England and Wales under company number 17251000, whose registered office is at the address provided on the Platform.
- "Platform" means the FinOps Forge website, web application, and all associated tools, features, and content accessible at finopsforge.co.uk (or such other URL as the Company may use from time to time).
- "Services" means the financial and operational tools, calculators, templates, dashboards, data outputs, and any other features made available through the Platform.
- "User", "you", or "your" means any individual or entity that registers for or accesses the Platform.
- "Content" means all data, text, figures, calculations, outputs, reports, and other materials generated by or presented through the Services.
- "Professional Advice" means advice provided by a suitably qualified, regulated, and authorised professional, including but not limited to chartered accountants, financial advisers, tax consultants, auditors, or legal advisers.
2. Acceptance of Terms
2.1 By registering for an account, clicking "I agree", or otherwise accessing or using the Platform, you acknowledge that you have read these Terms in their entirety and agree to be legally bound by them.
2.2 These Terms constitute a legally binding agreement between you and the Company. If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity.
2.3 The Company reserves the right to update or amend these Terms at any time. Where changes are material, we will provide reasonable notice via the Platform or by email. Your continued use of the Platform following any such notification constitutes acceptance of the revised Terms.
3. Nature of the Services — Tools as a Guide Only
THE SERVICES PROVIDED THROUGH FINOPS FORGE ARE INTENDED SOLELY AS GENERAL TOOLS AND GUIDES TO ASSIST FINANCE AND OPERATIONS PROFESSIONALS IN THEIR DAILY WORK. THEY DO NOT CONSTITUTE, AND MUST NOT BE RELIED UPON AS, PROFESSIONAL FINANCIAL, ACCOUNTING, LEGAL, TAX, INVESTMENT, OR REGULATORY ADVICE OF ANY KIND.
3.1 The Platform provides tools, calculators, templates, and data outputs designed to assist users in organising and analysing financial and operational information. All Content and outputs generated by the Services are indicative and illustrative in nature only.
3.2 The Company does not hold itself out as, and is not, a financial adviser, accountant, auditor, tax adviser, investment manager, or any other regulated professional. No part of the Services constitutes regulated financial advice as defined under the Financial Services and Markets Act 2000 (as amended) or any other applicable legislation.
3.3 You acknowledge and agree that:
- the Services are a guide only and should not be used as the sole or primary basis for any financial, commercial, operational, investment, or strategic decision;
- outputs generated by the Platform may not reflect your specific circumstances, regulatory requirements, or current market conditions;
- figures, calculations, and projections produced by the Platform are based on inputs provided by you and assumptions embedded in the tools, and the accuracy of any output is entirely dependent on the accuracy and completeness of the information you provide;
- the Platform does not account for all variables relevant to any given financial or operational scenario, and results should be treated as a starting point for further analysis, not a definitive conclusion;
- before making any decision of a financial, legal, tax, investment, or regulatory nature, you should obtain independent Professional Advice from a suitably qualified and, where required, authorised or regulated professional.
4. No Professional or Advisory Relationship
4.1 Use of the Platform does not create any professional, advisory, fiduciary, or client relationship between you and the Company.
4.2 No communication through the Platform, including any output, report, calculation, or message, shall be construed as Professional Advice or create any duty of care on the part of the Company in relation to any financial or other decision made by you.
4.3 The Company strongly recommends that all users engage appropriately qualified professionals to review outputs from the Platform before acting upon them.
5. Disclaimer of Warranties
5.1 The Platform and all Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.
5.2 To the fullest extent permitted by applicable law, the Company expressly disclaims all warranties, including but not limited to:
- warranties of merchantability, fitness for a particular purpose, or non-infringement;
- warranties that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components;
- warranties as to the accuracy, completeness, timeliness, reliability, or suitability of any Content or output generated by the Services;
- warranties that the outputs of any tool or calculator are compliant with applicable accounting standards, tax legislation, financial regulations, or any other legal or professional requirements.
5.3 The Company does not warrant that the Platform will meet your specific requirements or that any outputs will produce commercially or professionally acceptable results.
6. Limitation of Liability
6.1 To the fullest extent permitted by applicable law, the Company shall not be liable to you or any third party for any loss, damage, cost, or expense of any nature, whether direct, indirect, special, incidental, consequential, or otherwise, arising out of or in connection with:
- your use of, or inability to use, the Platform or the Services;
- any reliance placed on the Content, outputs, calculations, or data produced by the Services;
- any financial loss, loss of profit, loss of revenue, loss of data, loss of business, or loss of anticipated savings arising from decisions made in reliance on the Services;
- any inaccuracy, omission, or error in the outputs of the Platform, including those arising from incorrect or incomplete data entered by you;
- your failure to obtain appropriate Professional Advice before acting on any output of the Platform.
6.2 Nothing in these Terms shall exclude or limit the Company's liability for: (a) death or personal injury caused by the Company's negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under English law.
6.3 Subject to clause 6.2, in any event the Company's aggregate liability to you in connection with the Platform and these Terms shall not exceed the total fees paid by you to the Company in the twelve (12) months preceding the event giving rise to the claim, or £100 where no fees have been paid.
6.4 The Company maintains Professional Indemnity Insurance cover arranged through Orion West Limited. Details of the cover, including the insurer and limit of indemnity, are available on written request to legal@finopsforge.co.uk. The existence of such insurance does not increase the Company's liability beyond the limits set out in this clause 6.
7. User Responsibilities and Obligations
7.1 You are solely responsible for ensuring that the data and information you input into the Platform is accurate, complete, and up to date.
7.2 You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must not:
- use the Platform to engage in any fraudulent, deceptive, or misleading activity;
- input data that you are not authorised to use or that infringes the rights of any third party;
- attempt to reverse-engineer, copy, or extract any proprietary algorithm, formula, or logic embedded in the Platform's tools.
7.3 You acknowledge that you are solely responsible for any decisions made on the basis of outputs from the Platform and for any consequences of those decisions.
8. Intellectual Property
8.1 All intellectual property rights in and to the Platform, the Services, the tools, algorithms, and underlying software are owned by or licensed to the Company. Nothing in these Terms grants you any right, title, or interest in such intellectual property.
8.2 You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for your internal business purposes only, subject to these Terms.
9. Data and Privacy
9.1 The Company collects and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference and available on the Platform.
9.2 You are responsible for ensuring that any personal data you input into the Platform is processed in compliance with all applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018.
10. Third-Party Data and External Sources
10.1 Where the Platform incorporates data from third-party sources (including market data, benchmarks, or reference rates), such data is provided for general informational purposes only. The Company makes no representation as to the accuracy, currency, or completeness of third-party data and accepts no liability for any errors or omissions therein.
10.2 The inclusion of any third-party data or links within the Platform does not constitute endorsement of those sources by the Company.
11. Suspension, Termination, and Availability of Support
11.1 The Company reserves the right to suspend or terminate your access to the Platform at any time, with or without notice, if it reasonably believes you have breached these Terms or if continued access poses a risk to the Platform or its users.
11.2 Upon termination, all licences granted to you under these Terms will immediately cease.
11.3 Support is provided on a discretionary basis. The Company may modify, reduce, suspend, or permanently withdraw customer, technical, or product support for the Platform (in whole or in part) at any time, with or without notice, and without liability to you.
11.4 Lifetime access is not a guarantee of lifetime support, updates, or continued availability. A "Lifetime Access" purchase entitles you to use the Platform for as long as the Company continues to operate and make it available, but it does not constitute a commitment by the Company to maintain, update, host, or support the Platform indefinitely, nor to preserve any specific tool, feature, or integration. The Company may, at its sole discretion, discontinue individual features or the Platform as a whole. Where the Platform is permanently withdrawn, the Company's only obligation to lifetime purchasers shall be as expressly set out in these Terms or as required by applicable law.
12. Governing Law and Jurisdiction
12.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
12.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.
13. General
13.1 Severability. If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.
13.2 Entire Agreement. These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and the Company in respect of your use of the Platform and supersede all prior agreements and understandings.
13.3 Waiver. No failure or delay by the Company in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy.
13.4 No Partnership. Nothing in these Terms creates or implies a partnership, joint venture, agency, or employment relationship between you and the Company.
14. Frequently Asked Questions — Guidance vs Professional Advice
14.1 Why aren't the tool outputs considered financial or professional advice?
The calculators, dashboards, and reports on the Platform apply generalised formulas, statutory rates, and assumptions to the data you enter. They do not consider your full personal, employment, tax, or business circumstances, they are not delivered by a regulated adviser, and they cannot exercise professional judgement. For those reasons the outputs are informational guidance only and do not constitute financial, accounting, tax, legal, HR, or regulatory advice.
14.2 Can I rely on the results to make a decision about my pay, tax, or employment?
No. The outputs are intended to help you frame a question, sense-check a figure, or prepare information for a professional. You should not treat a Platform output as a final answer or as authority to act, and you should not make or communicate a financial, tax, employment, or legal decision solely on the basis of a Platform output.
14.3 What should an employee do if a calculation looks wrong or the figures affect them personally?
Raise it with your employer's payroll or HR team in the first instance, and ask them to review the underlying figures and assumptions. If the matter concerns your personal tax position, take-home pay, pension, redundancy, or settlement entitlements, you should also seek independent Professional Advice from a suitably qualified and, where required, regulated professional — for example a chartered accountant, tax adviser, employment solicitor, or authorised financial adviser. Free initial guidance is also available from ACAS (acas.org.uk), Citizens Advice (citizensadvice.org.uk), MoneyHelper (moneyhelper.org.uk), and HMRC (gov.uk/contact-hmrc).
14.4 What should an employer or administrator do before acting on a Platform output?
Treat the output as a working figure. Verify the inputs, cross-check the result against your payroll system or an authoritative source (for example HMRC, the relevant statutory scheme, or your accountant), and obtain Professional Advice before communicating figures to an employee or making any payment, deduction, or contractual commitment.
14.5 Does using the Platform create an adviser relationship with FinOps Forge or Orion West Limited?
No. As set out in clause 4, no adviser, fiduciary, or professional relationship arises from your use of the Platform, and no communication through the Platform — including any output, report, calculation, or message — is Professional Advice or creates a duty of care in respect of any decision you take.
14.6 Who is responsible for the decision I make after using a tool?
You are. Under clause 7.3 you remain solely responsible for any decisions made on the basis of Platform outputs and for their consequences. That is why we strongly recommend engaging an appropriately qualified professional to review outputs before acting on them.
15. Contact and Queries
If you have any questions about these Terms, wish to seek clarification, or need to report a concern, please contact:
Orion West Limited
Company Number: 17251000
Registered in England and Wales
Email: legal@finopsforge.co.uk
Website: www.finopsforge.co.uk
© 2026 Orion West Limited. All rights reserved.
This document was last updated on 31 May 2026. We recommend you review these Terms periodically.